Booxall
Privacy Policy

Privacy Policy for Booxall

Last updated: 2026-01-02

Booxall is a sports venue booking application developed by Xenith Tech Private Limited, Nepal. This Privacy Policy explains how Booxall collects, uses, discloses, and protects user information when the Booxall mobile application is used.

By using Booxall, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a. Personal Information

We may collect the following personal information:

  • Full name
  • Email address
  • Phone number

This information is collected when you:

  • Create an account
  • Make a booking
  • Contact support

b. Location Information

We may collect approximate location data to show nearby sports venues and improve booking relevance. We do not collect precise GPS location unless explicitly enabled by the user.

c. Usage Data

We may collect non-personal information such as:

  • App usage patterns
  • Device type and operating system
  • Crash logs and performance data

This helps us improve app stability and user experience.

2. How We Use Your Information

We use collected data to:

  • Enable sports venue discovery and booking
  • Communicate booking confirmations and updates
  • Provide customer support
  • Improve app performance and features
  • Comply with legal obligations

3. Data Sharing

We may share your information:

  • With sports venue owners only for booking purposes
  • With service providers (e.g., analytics or crash reporting)
  • When required by law or legal process

We do not sell your personal data to third parties.

4. Data Security

We take reasonable technical and organizational measures to protect your data:

  • Secure communication over HTTPS
  • Restricted internal access to user data
  • Regular system updates and monitoring

However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain personal data only as long as necessary:

  • For booking and operational purposes
  • To comply with legal requirements

Upon account deletion, we delete or anonymize your personal data. We may retain limited contact and booking information for a limited period where required for legal, dispute resolution, fraud prevention, or accounting purposes. Such data is access-restricted and deleted once no longer required. Users may request data deletion at any time.

6. User Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent where applicable

Requests can be made by contacting us at the email below.

7. Children's Privacy

Booxall is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such data has been collected, we will delete it promptly.

8. Third-Party Services

Booxall may use third-party services (such as analytics or crash reporting tools) that collect information to help us improve the app. These services are governed by their own privacy policies.

9. Payments

Payments are processed via eSewa. We store transaction amount and date for booking and accounting purposes. We do not store payment credentials.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last updated" date will be revised accordingly.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy, contact us at:

Company: Xenith Tech Private Limited
Email: [email protected]
Location: Kathmandu, Nepal